Customer :: KinCare IT Division

About Customer

KinCare is one of Australia’s leading providers of in-home care and support services. As a result of KinCare's focus on delivering the highest standard of client care it has become one of the fastest growing community care services in Australia.  KinCare's team of over 500 staff provides service to over 4000 clients.

KinCare provides services privately and is contracted by government, church, charitable and community organisations to provide services on their behalf.

Challenge:

KinCare has few challenges in their information technology:

• Need an expertise for introducing the SQL report as well as the knowledge of SQL
• Introduce the intranet platform
• Integrate the Cisco phone system

Solution:

In relation to challenge, here are the solution:

Deploy Reporting Services and build the SQL reports and conducting the SQL training for few IT staff as well as senior management.

Deploy and configure the intranet into their UAT and production environment.

Build an application for capturing the Cisco phone system.

Benefits:

• Have a centralise reporting service that can be shared among their business units and have the staff basic knowledge in term SQL to support their business report.
• Have a centralise for information that can view and shared among their business units.
• User is able to see who is contact detail while they are on the phone.